Privacy policy

Sri Jagannath Banquet & Hotel (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit or make a booking through shreejbh.com or contact us directly.

1. Contact Information

Sri Jagannath Banquet & Hotel
Tupudana (Ancellary Chowk), Hatia, Ranchi, Jharkhand – 834003
📞 08797776405
✉️ srijbh@gmail.com

2. Information We Collect

A. Personal Information Provided by You

We may collect the following information when you make an enquiry, booking, or contact us:

  • Full name

  • Phone number

  • Email address

  • Address (optional)

  • ID proof details (Aadhaar, Driving License, Passport, Government ID)

  • Booking details (room type, check-in/check-out, number of guests)

  • Event/banquet details (date, type of event, requirements)

We do not collect payment card details directly. If you pay online, the payment gateway handles this securely.

B. Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Date & time of visit

  • Pages viewed

  • Referring URLs

  • Cookies and tracking data

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Booking & Reservation: To process room or banquet bookings.

  • Verification: To verify identity during check-in as per Government regulations.

  • Communication: To contact you regarding your stay, event, modifications, or support.

  • Legal Compliance: To comply with mandatory ID verification and hotel regulations.

  • Customer Support: To respond to inquiries and assist with problems or feedback.

  • Improvement: To analyse website performance and improve our services.

  • Security: To detect misuse, fraud, or suspicious activity.

We do not sell or rent your personal information.

4. ID Proof Collection Policies

As per Government rules:

  • Every guest aged 18+ must provide a valid Photo ID at check-in.

  • Accepted IDs: Aadhaar, Driving License, Passport, Voter ID, Government-issued IDs.

  • Local IDs are allowed.

  • Without valid ID, check-in will be denied and no refund will be applicable.

These ID details may be securely stored as part of mandatory check-in documentation.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality

  • Save user preferences

  • Analyse traffic and usage patterns

You may disable cookies through browser settings, but certain site features may not work correctly.

6. Sharing of Information

We may share your data only in the following cases:

A. Service Providers

With trusted third-party vendors such as:

  • Booking platforms

  • Payment gateways

  • IT/hosting providers

  • Customer support tools

They are required to protect your information.

B. Legal Requirements

We may disclose your data:

  • To comply with legal obligations

  • To respond to court orders or government requests

  • To enforce hotel policies

C. Hotel Operations

For ensuring safety, security, and operational needs such as CCTV monitoring (in common areas only).

We never share your information with advertisers or for unnecessary marketing.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Secure servers

  • Access restrictions

  • Encryption where applicable

  • Regular monitoring

However, no online transmission is 100% secure. We strive to protect your data but cannot guarantee absolute security.

8. Your Rights

You may contact us to:

  • Request access to your personal data

  • Update or correct your information

  • Request deletion (where legally permissible)

  • Withdraw consent for marketing communications

To request any of the above, email us at srijbh@gmail.com.

9. Data Retention

We retain your personal information:

  • As long as required for booking/transaction purposes

  • As required for government documentation during check-in

  • For legal, tax, and audit purposes

  • For hotel records and operational needs

Automatically collected data (cookies, analytics) may be retained longer.

10. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.
If a child’s data is found, we will delete it immediately.

11. CCTV Usage

CCTV is installed only in common areas for:

  • Guest safety

  • Security monitoring

  • Property protection

CCTV footage is not used for personal analysis or shared except where required by law.

12. Policy on Visitors & Events (Privacy Context)

  • Outside visitors are not permitted in guest rooms.

  • Event/banquet attendees may be captured in CCTV footage for safety purposes.

  • Guest lists provided for events are kept confidential and used only for operational requirements.

13. Changes to This Privacy Policy

We may update this policy periodically.
The updated policy will be posted on shreejbh.com with a new “Effective Date.”

14. Contact Us

For questions, concerns, or privacy-related requests:

📞 08797776405
✉️ srijbh@gmail.com
📍 Sri Jagannath Banquet & Hotel, Tupudana (Ancellary Chowk), Hatia, Ranchi, Jharkhand – 834003